Refund policy

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ronald@ravlenza.com.

Return & Refund Policy

We want you to be completely happy with your purchase. We accept return and exchange requests for unworn, unwashed items within 30 days of delivery for our US and Canadian customers. Please review the conditions below:

1. Original shipping costs are non-refundable
2. Refunds will be issued to your original method of payment
3. Orders placed with store credit can only be refunded as store credit
4. A $10 label fee will be deducted from your refund for returns (if you opt for an exchange instead, a prepaid label will be provided at no charge)
5. To return or exchange, print the label provided upon completing your request, tape it to the outside of your package, and send it with the associated carrier
6. Exchanges can be processed for the same item in a different size, or for a different style or color. If the new item is of greater value, you'll be prompted to enter your payment details — no additional fee applies for same-item size exchanges
7. All final sale items are not eligible for returns or exchanges, as noted on the product page, in your order summary, and in your order confirmation email
8. If your item arrives damaged or defective, please contact us at ronald@ravlenza.com and our team will make it right.